This Returns Policy should be read in conjunction with our
Webstore Terms and Conditions.
products and services shall be deemed to have been accepted by the Customer as
being in order unless notification to the contrary is received in writing by Kulbardi
within 14 calendar days of delivery. Any returns and resulting credits after
this period will be at the discretion of Kulbardi, and Kulbardi reserves the
right to deduct a re-stocking fee from the credit.
If for any reason, you are not happy with your purchase, you
may return it back to us under the following conditions.
Any products which are damaged or defective, delivered after
their use by or best before date or otherwise not in accordance with an order,
may be returned to Kulbardi within 14 calendar days of delivery, at no cost to
the Customer. A Return Authority is required prior to return.
(a) For Change of Mind Returns, you may return the Products
and obtain a credit if:
(b) Where you return products due to Change of Mind:
Kulbardi generally does not accept the return of items in
the following categories:
(a) Notwithstanding the provisions of this Policy, Kulbardi
will not accept a returned product which it reasonably believes it is not
faulty, you have caused it to become unacceptable or failed to take steps to
prevent it from becoming unacceptable or where the product has been damaged by
abnormal use or use not in accordance with manufacturer's instructions.
(b) Kulbardi reserves the right to recover its reasonable
costs in relation to goods returned in these circumstances.
(a) Our products come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
(b) These statutory or consumer guarantees have no set time
limit and depending upon the price and quality of the goods, you may be
entitled to a remedy after the expiry of the manufacturer's warranty period.
(c) This Policy is not intended to exclude or limit any
statutory rights which you may have.