WELCOME TO KULBARDI AUSTRALIA

DELIVERY POLICY

Time for delivery

(a) Kulbardi will deliver in-stock products in accordance with the below schedule, provided that the order for the relevant products is received by 4:00 pm or the relevant state’s standard cut-off time. Customer orders will be delivered as shown below for orders received by 4.00pm WA time or state based standard order cut-off times.

Delivery LocationIn Stock ProductsOrder Cut-off Time
Metro - Sydney, Brisbane, Melborne, Adelaide, PerthNext business day delivery4:00 pm
Regional SA, NSW and VIC2 business days1:00 pm
Regional QLD and WA2-3 business days1:00 pm
Far North QLD and WA5-7 business days12:00 pm

 

(b) Customer orders are delivered between 8:00 am and 5:00 pm from Monday to Friday (excluding public holidays).

(c) There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:

(i) weather conditions limiting access to delivery areas;

(ii) technical and website related issues; and

(iii) transport and/or logistical issues.

Unattended deliveries

(a) All deliveries will require a signature.

Please note: in this case Kulbardi cannot be held responsible for lost or damaged deliveries after they have been dropped off.

(b) Deliveries are attempted once and the driver will leave a card stating where to call to arrange a redelivery. If you do not call to arrange redelivery within 5 days, you will need to re-order through our website.

Address for delivery

(a) When ordering, please state the floor level of your delivery address.

(b) Kulbardi can only deliver to a physical address and cannot deliver to PO Boxes and Locked Bags.

Back orders

At times your ordered items may be on back order. This means that Kulbardi does have enough stock to fulfil your order. These back order items will be delivered to you at a later date when these items are restocked.

Cost of delivery

(a) Kulbardi reserves the right to charge for delivery of the products.

(b) Where prices are stated to be inclusive of delivery, delivery is to be made to the delivery point accepted by Kulbardi.

(c) Urgent orders for deliveries outside of the time frames set out above will attract an additional delivery charge.